Cancelling Your Account

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We’re sorry to see that you’re considering leaving STACK. Please let us know if there is something we can do better.

If you do decide to cancel your account, notify us at least 30 days before the end of your current billing cycle that you do not want to renew.* Know that there is no early subscription termination/cancellation and no full or partial refunds offered so your STACK subscription/account access (and payment obligations) won't end until your current billing cycle is over. See our Terms of Use for complete details.

On the date your billing cycle ends, your subscription will end/be canceled, and your account will automatically revert to the free version of STACK. There is a 90-day grace period to renew your account before your project data is permanently deleted.

*All cancellations must be confirmed with a live STACK representative. 
You can contact our support team at 866-702-6078 ext. 1 during business hours (Mon - Fri, 8am - 5pm EST) or reach out to your Account Manager. If you leave a cancellation request in our support team voicemail, please expect a return call the following business day to confirm. 

Data Deletion

At the end of your billing cycle, we will store your data for 90 days in case you decide to renew your STACK subscription. If you have not renewed within 90 days, all project data will be deleted and cannot be recovered. 

Refund Policy

No refunds will be offered on canceled subscriptions. Paid subscriptions are non-refundable, and no prorated refunds or credits will be offered for partially used subscriptions.

You can review our Terms of Use for more information.

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