Create a HAR File for STACK

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Troubleshooting issues in STACK is usually a fairly simple process that you can work through on your own or with our customer support team.

When working with customer support on more complex issues, you may be asked to create and send a HAR file to STACK. The HAR file allows us to analyze data that is generated in your browser while the issue is occurring.

Click your browser below for instructions on how to create a HAR file.

Chrome     Firefox     Safari     

Google Chrome

1. Click the 3 dots in the upper right-hand corner of the browser.
2. Go to More Tools, then to Developer tools.
3. Click on the Network tab.
4. Look for the round button at the top left of the Network tab.
5. If the round button is grey, click it once to turn it to red to start recording.
6. Check the box next to Preserve log.
7. Click the steps in STACK to illustrate the issue you are experiencing.
8. Save the HAR by right-clicking on the grid and choosing "Save as HAR with Content."
9. Save this file to your desktop so you can email the file to your Customer Success Manager.

Mozilla Firefox

1. Click the 3 lines in the upper right-hand corner of the browser.
2. Choose Web Developer, then Network.
3. Click the steps in STACK to illustrate the issue you are experiencing.
4. Save the HAR by right-clicking on the grid and choose "Save ALL as HAR."
5. Save this file to your desktop so you can email the file to your Customer Success Manager.

Apple Safari

1. From the upper Menu, choose Develop and then Show Web Inspector.
2. Click on the network tab.
3. Put a checkmark next to Preserve log.
4. Click the steps in STACK to illustrate the issue you are experiencing.
5. Click the Export icon.
6. Save this file to your Mac so you can email the file to your Customer Success Manager.

If you do not see a Develop tab in Safari:

1. Go to Safari Preferences.
2. Select the Advanced tab.
3. Click Show Develop menu in menu bar.

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If you need additional assistance, please Contact Us.